Policies

Make A Reservation:

To make a reservation for the upcoming rental season, please contact us toll-free at 1-888-326-2352. At the time of booking, we will need your name, mailing address, phone number(s), and a 25% down payment. The remaining balance is due 30 days prior to your arrival date. We accept Visa, MasterCard, or Discover, or you may send a check or money order.

Availability and rates are subject to change at any time. Please call to verify available dates and rates. We may be able to hold a property for you for at least 24 upon request.

We reserve the right to refuse service to anyone for any reason.

Reservations for Following Year:

Current renters have two full business days after their departure to inform us that they wish to re-rent the same property for the same dates the following year.

All other summer reservations for the following year will not be taken until October 1st. Current renters who re-book within the two business days after their departure will receive a confirmation email before October 1st notifying them of their current hold on a property. We will not address any changes to those holds until that time.

Waiting lists for the following summer season will be available starting October 1st.

Cancelation Policy:

In the event that you need to cancel your reservation, you will be required to pay a $100.00 cancellation fee.

All cancellations after April 1st for summer reservations and after November 1st for winter reservations are subject to forfeiture of the entire down payment amount unless the property can be re-rented for the dates that you reserved; a refund will then be made less the $100.00 cancellation fee. Once the final payment has been made 30 days prior to arrival, the full rental rate will be forfeit unless we are able to re-rent the dates that were reserved.

Taxes & Fees:

All rentals are subject to a 6% Michigan sales tax, a 2% room assessment fee and one-time additional departure fee. The room assessment goes to the Benzie County Convention and Visitors’ Bureau which does marketing and works towards promoting tourism to the area.

The departure fee covers our subcontracted services and includes cleaning costs, garbage removal on Tuesday & Saturday, “starter stock” (bottle of dish soap, 10 dishwasher tabs if home has a dishwasher, 1 roll of paper towels, 10 kitchen garbage bags, 3 rolls of toilet paper per bathroom, 3 bar soaps per bath room), departure and arrival “walk-throughs” done by our maintenance department to ensure that everything is ready for you. This fee is non-negotiable.

Maximum Occupancy Limits & Extra Guests:

Please abide by the maximum number of occupants designated to each rental unit. If the maximum occupancy of a unit is exceeded, a $500.00 per day fine would be charged, and renters will be asked to vacate the property without refund. All members of a group count towards this number except for children two years of age or younger.

Stand-alone lodging such as tents and campers are NOT permitted at any of our rental properties.

A number of factors also affect this number such as owner preference, property size, septic holding tank usage, parking, and noise control. Some properties have specific accommodation requirements and may restrict daily visitors at their homes as well.

Pet Policies:

We do have some dog-friendly units available. If dogs are considered, there will be a little paw print next to the home name on our rental listings’ page.

If a property is dog-friendly and you’d like to bring your canine companion along, prior approval must be acquired from management and we require a non-refundable $50.00 pet fee, a signed pet policy agreement and valid credit card number on file. The pet fee is non-negotiable.

Please note, with the number of renters and homeowners allergic to cats and their dander, we do not allow cats in any of our rental properties.

If a pet has been reported or found in your unit without our consent, you risk immediate expulsion from the unit without a refund and may be charged for additional cleaning costs such as carpet cleaning.

If you’d like your pet to be boarded nearby, try Crystal Ridge Kennels or Kountry Side Pet Salon and Resort.

Smoking Policy:

All of our units are non-smoking. If this non-smoking status is violated, the renter will be responsible for an additional cleaning fee of at least $100.00. Smoking outside is permitted as long as guests clean up after themselves.

Properties Listed For Sale:

A rental unit’s web page will note at the bottom if a home is currently listed for sale. If the home is sold 30 days or more prior to the reserved arrival date, Northern Rental Management will attempt to find another suitable home for the reserved dates OR Northern Rental Management will provide a full refund of the paid balance. If the home is sold less than 30 days prior to the reserved arrival date, it is in our contract with each homeowner that the rental must be honored.

Please be aware that we may contact you before or during your stay requesting your permission for the real estate agent to perform a showing of the property. While it is ultimately your decision on whether or not to allow the showing, we request that you please consider the homeowner’s wishes. Real estate agents are very appreciative of renter cooperation!

Check-in & Check-out Procedures:

LAKEFRONT HOMES: Renters arriving on Saturdays during the prime summer season must come by our office between 4:00 and 5:00 p.m. on the date of arrival to pick up keys to the rental property. DO NOT GO STRAIGHT TO THE RENTAL PROPERTY.  Our office is located at 584 Beulah Highway, Beulah, Michigan 49617. When driving north on US-31 towards Traverse City from Beulah, our office is in a log cabin on the left hand side before the large hill. We are just past Papano’s Pizza and across from the Abramson dentist office.

If you are unable to make it to our office before 5:00 p.m. on your arrival date, please let us know as soon as possible so we may make arrangements for you. If we are not notified at least 7 days prior to your arrival date, we do charge a $25.00 fee to accommodate you.

Check-in time is 4:00 p.m. There are absolutely NO EXCEPTIONS during the prime season (mid-June through late-August). Please DO NOT arrive earlier than 4:00 p.m. to ensure that the home is ready for your arrival. Our housekeeping and maintenance staff must both perform a thorough inspection of the home before and after every rental. Our office staff WILL NOT give out the keys to a home until it has verified that both of these inspections have been completed. If staying during the off-season or arriving on any other day of the week, renters MUST verify an earlier check-in time with management no earlier than one week prior to the desired arrival date.

Check-out time for lakefront homes is 10:00 a.m. There are absolutely NO EXCEPTIONS during the prime season (mid-June through late-August).  You will be assessed an additional $25.00 charge per hour that you remain on the property after this check out time. If staying during the off-season or departing on another day of the week, renters MUST verify a later check-out time with management no earlier than one week prior to the desired arrival date.

CRYSTAL MOUNTAIN RESORT HOMES: Once we have received final payment and all required paperwork is completed and on file, we will send you a personalized key code which you will need to enter the home upon arrival. There will be two sets of keys inside the home for you to use during your stay.

Check-in time is 4:00 p.m. There are absolutely NO EXCEPTIONS during the prime summer and winter seasons (mid- June through late-August AND mid-December through mid-March). Please DO NOT arrive earlier than 4:00 p.m. to ensure that the home is ready for your arrival. Our housekeeping and maintenance staff must both perform a thorough inspection of the home before and after every rental. If staying during the off-season, renters MUST verify an earlier check-in time with management about one week prior to the desired arrival date.

Check-out time for Crystal Mountain Resort homes is 11:00 a.m. There are absolute NO EXCEPTIONS during the prime summer and winter seasons (mid-June through late-August AND mid-December through mid-March). You will be assessed an additional $25.00 charge per hour that you remain on the property after this check out time. If staying during the off-season, renters MUST verify a later check-out time with management about one week prior to the desired arrival date.

Linens:

Sheets, towels, kitchen linens, and beach towels ARE NOT provided at any of our lakefront properties. If necessary, linen and towel rentals are available upon request. Sheets are $20.00 per set and bath towels are $10.00 per set. Please reserve linens at least two weeks prior to your arrival date to ensure linen availability.

Sheets, towels, and kitchen linens ARE provided for all of our Crystal Mountain Resort properties and at our riverfront property. All available beds (NOT including sleeper sofas) will be made up prior to arrival and there will be enough towel sets available for the maximum number of occupants for that home.

Blankets, comforters, mattress pads, pillow covers, and pillows are provided by the homeowners at all of our rental units.

Crystal Mountain Resort Amenities:

We offer lodging only, so all other Crystal Mountain Resort amenities are offered on a pay-as-you-go basis. You must make arrangements through the resort to use these amenities.

Boat Policies:

None of our properties offer any type of motorized watercraft, but there are some that offer non-motorized watercraft such as rowboats, canoes, or kayaks. If provided, these amenities will be listed under the home’s “Features” section.  If a home does provide a watercraft, we require a signed watercraft liability waiver on file prior to your arrival.

Boats are allowed at our rental properties, but if you bring a boat along, it must be kept on a mooring or buoy. If a mooring or hoist is not provided with the unit, it is your responsibility to rent out or bring along a mooring or to remove the boat after each use. If a dock is available for use, the boat MAY NOT be tied directly to the owner’s dock unless you are loading or unloading passengers.

If you do decide to rent a boat during your stay, it must be delivered and picked up during the hours that you have rented the house (not delivered before 4:00 p.m. on the day of your arrival or picked up after 10:00 a.m. on the day of your departure).  Northern Rental Management is not responsible for any lost or stolen rental equipment.

Parking may also be limited at these homes, so please check to make sure a truck and boat trailer are able to fit. Otherwise, we may have some space in our office parking lot that would accommodate a boat trailer. Please contact us before your arrival to verify that this space is available.

Available Amenities:

All information about these rental properties is true to the best of our knowledge. NORTHERN RENTAL MANAGEMENT IS A RENTAL AGENT FOR PRIVATELY OWNED PROPERTIES.  DUE TO THIS RELATIONSHIP, ACCOMMODATIONS ARE SUBJECT TO CHANGE.  ALL FURNISHINGS, APPLIANCES, AND AMENITIES BELONG TO THE INDIVIDUAL OWNER.

We will attempt to rectify any problems which may arise to the best of our ability and try to keep all equipment and appliances in working order.  THERE WILL BE NO REFUND DUE TO EQUIPMENT FAILURE.  If the appliances or amenities become inoperable, Northern Rental Management CANNOT make guarantees regarding replacement or repair.

Most rental properties throughout Northern Michigan are not equipped with air-conditioning. We typically experience a very temperate climate in the summer and the lake breezes tend to cool down the air very nicely. However, we do have properties that do have air-conditioning available. If a home DOES have air-conditioning, it will be listed under the “Home Features” section of the home’s web page. If it is NOT listed, then the home DOES NOT have air-conditioning available.

While we are aware that wireless internet is a greatly desired amenity, not all of our rental homes offer internet access. Each property listing distinctly lists “wi-fi” or “NO INTERNET ACCESS” on its web page. Since our properties are located in relatively rural areas and wi-fi signal outages do occur, we are unable to guarantee your wi-fi service will be accessible for the entire duration of your stay. During normal business hours, we would be happy to assist you with any connection issues, but request that you do not call our emergency/after-hours contacts as the loss of your wi-fi connection will not be considered a rental emergency. Please leave a message at our office and we will remedy the issue as soon as we return. If internet access is an absolute necessity, we recommend that you bring along a mobile wireless hot spot as a back-up.

Baby Equipment:

There are only a few homes on our rental program that supply any kind of baby supplies. If a home DOES have any kind of equipment, it will be listed under the “Home Features” section of the home’s web page. If it is NOT listed, then the home DOES NOT have any equipment available. Northern Rental Management does NOT check or maintain the condition of these items, if provided.

For baby equipment rental, contact Tiny Toes Travel in Traverse City. This company rents, delivers, and sets-up all the baby equipment that you’ll need so your vacation can begin the moment you arrive in Northern Michigan. Visit their website at http://www.tinytoestravel.com or give them a call at (231)384-5852.

If your questions or concerns are not addressed on this page, we would be happy to help! Please contact us at info@northernrental.net or toll-free at 1-888-326-2352.