FAQ

How do I make a reservation?

To make a reservation, please contact us toll-free at 1-888-326-2352. At the time of booking, we will need your name, mailing address, phone number(s), and a 25% down payment. The remaining balance is due 30 days prior to your arrival date. We accept Visa, MasterCard, or Discover, or you may send a check or money order.

What is your cancellation policy?

In the event that you need to cancel your reservation, you will be required to pay a $100.00 cancellation fee.

After April 1st, all summer season cancellations are subject to forfeiture of the entire down payment amount unless the property can be re-rented for the dates that you reserved; a refund will then be made less the $100.00 cancellation fee. Once the final payment has been made 30 days prior to arrival, the full rental rate would be forfeit unless we are able to re-rent the reserved dates. A refund would then be made minus the $100.00 fee.

After November 1st, all winter season cancellations are subject to forfeiture of the entire down payment amount unless the property can be re-rented for the dates that you reserved; a refund will then be made less the $100.00 cancellation fee. Once the final payment has been made 30 days prior to arrival, the full rental rate would be forfeit unless we are able to re-rent the reserved dates. A refund would then be made minus the $100.00 fee.

What does the departure fee cover?

The departure fee covers cleaning costs, garbage removal on Tuesday & Saturday, “starter stock” (bottle of dish soap, 10 dishwasher tabs if home has a dishwasher, 1 roll of paper towels, 10 kitchen garbage bags, 3 rolls of toilet paper per bathroom, 3 bar soaps per bath room), departure and arrival “walk-throughs” done by our maintenance department to ensure that everything is ready for you.

Are pets allowed at your rental properties?

We do have some dog-friendly units available. If dogs are considered, there will be a little paw print next to the home name on our rental listings’ page.

If you would like to bring your canine companion along, all pet-friendly homes require prior approval from management and a signed pet policy agreement and valid credit card number must be on file. Please note, with the number of renters and homeowners allergic to cats and their dander, we do not allow cats in any of our rental properties.  If a pet has been reported or found in your unit without our consent, you risk immediate expulsion from the unit without a refund.

If you’d like your pet to be boarded nearby, try Crystal Ridge Kennels or Kountry Side Pet Salon and Resort.

Is smoking allowed at any of your properties?

All of our units are non-smoking. If this non-smoking status is violated, the renter will be responsible for an additional cleaning fee of at least $100.00.

We have more than the maximum number of guests allowed at a specific home. May we have a couple extra guests stay with us? If not, are outdoor lodging units such as tents or campers allowed on the premises?

Unfortunately, we must be very strict on the maximum number of occupants for each rental unit. There is a local ordinance that states no more than two people per bedroom are allowed. Violation of this ordinance by our company would result in a $500.00 per day fine. A number of factors also affect this number such as owner preference, property size, septic holding tank usage, parking, and noise control. All members of a group count towards this number except for children two years of age or younger. If renters do exceed the maximum occupancy of a unit, a$500.00 per day fine will be assessed and renters will be asked to vacate the property without refund.

Some properties have specific accommodation requirements and may restrict daily visitors at their homes as well.

Stand-alone lodging such as tents and campers are NOT permitted at any of our rental properties.

What time is check-in/check-out? May we arrive earlier or leave later? Do we go right to the house at check-in time?

LAKEFRONT HOMES:

Renters must come by our office between 4:00 and 5:00 p.m. on the date of arrival to pick up keys to the rental property. DO NOT GO STRAIGHT TO THE RENTAL PROPERTY.  Our office is located at 584 Beulah Highway, Beulah, Michigan 49617. When driving north on US-31 towards Traverse City from Beulah, our office is in a log cabin on the left hand side before the large hill. We are just past Papano’s Pizza and across from the Abramson dentist office.

If you are unable to make it to our office before 5:00 p.m. on your arrival date, please let us know as soon as possible so we may make arrangements for you. If we are not notified at least 7 days prior to your arrival date, we do charge a $25.00 leave open fee.

Check-in time is 4:00 p.m. There are absolutely NO EXCEPTIONS during the prime season (first weekend in June through late-August). Please DO NOT arrive earlier than 4:00 p.m. to ensure that the home is ready for your arrival. Our housekeeping and maintenance staff must both perform a thorough inspection of the home before and after every rental. Our office staff WILL NOT give out the keys to a home until it has verified that both of these inspections have been completed. If staying during the off-season, renters MUST verify an earlier check-in time with management about one week prior to the desired arrival date.

Check-out time for lakefront homes is 10:00 a.m. There are absolutely NO EXCEPTIONS during the prime season (first weekend in June through late-August).  You will be assessed an additional $25.00 per hour that you remain on the property after this check out time. If staying during the off-season, renters MUST verify a later check-out time with management about one week prior to the desired arrival date.

CRYSTAL MOUNTAIN RESORT HOMES:

Once we have received final payment and a signed rental agreement is on file, we will send you a personalized key code which you will need to enter the home upon arrival. There will be two sets of keys inside the home for you to use during your stay.

Check-in time is 4:00 p.m. There are absolutely NO EXCEPTIONS during the prime summer and winter seasons (first weekend in June through late-August AND mid-December through the first weekend in March). Please DO NOT arrive earlier than 4:00 p.m. to ensure that the home is ready for your arrival. Our housekeeping and maintenance staff must both perform a thorough inspection of the home before and after every rental. If staying during the off-season, renters MUST verify an earlier check-in time with management about one week prior to the desired arrival date.

Check-out time for Crystal Mountain Resort homes is 11:00 a.m. There are absolute NO EXCEPTIONS during the prime summer and winter seasons (first weekend in June through late-August AND mid-December through the first weekend in March). You will be assessed an additional $25.00 per hour that you remain on the property after this check out time. If staying during the off-season, renters MUST verify a later check-out time with management about one week prior to the desired arrival date.

Do you provide linens for all of your rental units?

Sheets, towels, kitchen linens, and beach towels ARE NOT provided at any of our lakefront properties. If necessary, linen and towel rentals are available upon request. Sheets are $20.00 per set and bath towels are $10.00 per set. Please reserve linens at least one week prior to your arrival date to ensure linen availability.

Sheets, towels, and kitchen linens ARE provided for all of our Crystal Mountain Resort properties. All available beds (NOT including sleeper sofas) will be made up prior to arrival and there will be enough towel sets (1 bath towel, 1 hand towel, and 1 wash cloth) available for the maximum number of occupants for that home.

Blankets and pillows are provided by the homeowners at all of our rental units.

Do all of your rental units have air conditioning?

Most rental properties throughout Northern Michigan are not equipped with air-conditioning. We typically experience a very temperate climate in the summer and the lake breezes tend to cool down the air very nicely. However, we do have properties that do have air-conditioning available. If a home DOES have air-conditioning, it will be listed under the “Home Features” section of the home’s web page. If it is NOT listed, then the home DOES NOT have air-conditioning available.

Do all of your rental homes have wireless internet or internet access?

While we are aware that wireless internet is a greatly desired amenity, not all of our rental homes offer internet access. Each property listing distinctly lists “wi-fi” or “NO INTERNET ACCESS” on its web page.

Since our properties are located in relatively rural areas and wi-fi signal outages do occur, we are unable to guarantee your wi-fi service will be accessible for the entire duration of your stay. During normal business hours, we would be happy to assist you with any connection issues, but request that you do not call our emergency/after-hours contacts as the loss of your wi-fi connection will not be considered a rental emergency. Please leave a message at our office and we will remedy the issue as soon as we return. If internet access is an absolute necessity, we recommend that you bring along a mobile wireless hot spot as a back-up.

Do any of your properties provide motorized watercraft? May we bring our own boat?

No, none of our properties offer any type of motorized watercraft, but there are some that offer non-motorized watercraft such as rowboats, canoes, or kayaks. If provided, these amenities will be listed under the home’s “Features” section.  If a home does provide a watercraft, we require a signed watercraft liability waiver on file prior to your arrival.

Boats are allowed at our rental properties. If you bring a boat along, it must be kept on a mooring or buoy. If a dock is available for use, the boat MAY NOT be tied directly to the owner’s dock unless you are loading or unloading passengers. If a mooring is not provided, it is your responsibility to rent out or bring along a mooring or to remove the boat after each use.

If you do decide to rent a boat during your stay, it must be delivered and picked up during the hours that you have rented the house (not delivered before 4:00 p.m. on the day of your arrival or picked up after 10:00 a.m. on the day of your departure).  Northern Rental Management is not responsible for any lost or stolen rental equipment.

Parking may also be limited at these homes, so please check to make sure a truck and boat trailer are able to fit. Otherwise, we may have some space in our office parking lot that would accommodate a boat trailer. Please contact us before your arrival to verify that this space is available.

Do any of your properties provide baby equipment such as pack-n-plays or high chairs?

There are only a few homes on our rental program that supply any kind of baby supplies. If a home DOES have any kind of equipment, it will be listed under the “Home Features” section of the home’s web page. If it is NOT listed, then the home DOES NOT have any equipment available. Northern Rental Management does NOT check or maintain the condition of these items, if provided.

For baby equipment rental, contact Tiny Toes Travel in Traverse City. This company rents, delivers, and sets-up all the baby equipment that you’ll need so your vacation can begin the moment you arrive in Northern Michigan. Visit their website at http://www.tinytoestravel.com or give them a call at (231)384-5852.

If I rent a Crystal Mountain Resort home, do I get access to all of the resort amenities such as the pool?

We offer lodging only, so all other Crystal Mountain Resort amenities are offered on a pay-as-you-go basis. You must make arrangements through the resort to use these amenities.

Where is the closest grocery store? Laundromat?

A list of nearby grocery stores and laundry facilities will be included in an information packet provided to each of our renters.

We greatly enjoyed our stay here! When can we make a reservation for next year?

Current renters have two full business days after their departure to inform us that they wish to re-rent the same property for the same dates the following year. The home would become available the third business day to any potential renters. We do have waiting lists.

What happens if the house that we have rented ends up selling prior to our arrival?

If the house sells more than 30 days prior to your scheduled arrival date, we will do our best to find another unit that works for you. If we cannot find you suitable accommodations, we will refund your down payment in full. If the house sells 30 days or less prior to your scheduled arrival date, and your balance has been paid in full, the current home owners and new home owners are contractually obligated to honor the rental.

If your questions or concerns are not addressed on this page, we would be happy to help! Please contact us at info@northernrental.net or toll-free at 1-888-326-2352.