Rental Information and FAQ

Waterfront Cottages

  • Weekly rentals in summer months are from Saturday to Saturday. Nightly rentals may be available in the off-season.
  • Check in time is 4:00 p.m.
  • If checking in later than 5:00 p.m., you will be assessed an additional $25.00 flat fee to make arrangements to get the keys.
  • Check out time is 10:00 a.m.
  • You will be assessed an additional $25.00 per hour that you remain on the property after this check out time.
  • If necessary, linen and towel rentals are available upon request. Sheets are $10.00 per set and bath towels are $5.00 per set.

Crystal Mountain Resort homes

  • Check in time is 4:00 p.m.
  • Check out time is 11:00 a.m.
  • There is a two-night minimum stay requirement year-round. Weekly rentals are also available.
  • Linens and towels are provided.
  • We offer lodging only, so all other Crystal Mountain Resort amenities are offered on a pay-as-you-go basis. You must make arrangements through the resort to use these amenities.

Other Important Policies

  • All rentals are subject to 6% sales tax, 2% room assessment and one-time additional cleaning fee.
  • All units are non-smoking and do not allow pets unless you have prior approval from management. If either of these rules are violated, you will be asked to vacate the property without a refund.
  • All units have a maximum number of occupants. If the maximum number of guests is exceeded, you will be asked to vacate the property without a refund.
  • We require a 25% down payment at the time of booking, with the balance due 30 days prior to arrival. We accept Visa, MasterCard, or Discover, check, or money order.
  • Unfortunately, we have had to instate a new policy in 2012. If your balance has not been paid 30 days prior to your arrival date, your reservation will be terminated and your deposit forfeited.
  • In the event that you need to cancel your reservation, you will be required to pay a $100.00 cancellation fee. All *summer season cancellations after April 1st are subject to forfeiture of the entire deposit amount unless the property can be re-rented for the dates that you reserved; a refund will then be made less the $100.00 cancellation fee. Once the final payment has been made 30 days prior to arrival, your stay cannot be cancelled and the full rental rate for the entire stay will be forfeited. *Winter season cancellations after November 1st.
  • All rentals have fully-equipped kitchens.
  • Telephone use is limited to local or credit card calls.